feelng cheated

Good Looks Salon

they gv this offer..i didn't force them to gv me this offer.i tried this offer first time...feeling cheated...i hv taken appointment one day before,i reach on time...they said wait for 10 min..i wait...then they start the package..time to time they shown they are on package.as i hv done some crime to take this package...in this offer i got hair spa(Hair Spa (L'Oreal or Schwarzkopf) ),but they use martix..then according to my offer i got 20 min head massage..but i got only 5 minute hair massage...and that was also a bad one.i told the manager.she said next time we will provide you this for thirty minute...oh really...who will come to you for next time :(