All products at Furnishmeup.com are brand new, 100% genuine and come with Manufacturer's warranty as specified in the listing. In case an item is received in damaged condition, we will replace the item basis availability or refund your money. To process replacement you need to ensure that the request reaches us with 72 hours of you receiving the item and the item reaches us back safely with all its seals and packing intact along with original invoice. For all other cases related to manufacturing defects, repairs etc. you are covered under the manufacturer warranty as specified in the listing. Please contact the nearest service centre or the customer care centre of the manufacturer with the invoice or warranty card (in case product is still under the warranty period) and your purchase will get covered under manufacturer warranty. For any further clarifications do not hesitate to get in touch with our friendly customer care folks....