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BookCab's mistake turns a trip into a nightmare

We booked a cab frm Bangalore to Shivanasamudram for Sunday, September 2013, 6:00 AM. The BookCab sent us details of a driver a night prior to our journey date but changed the driver details in the morning. 30 km out of the city, a car consisting of 4 men follows us and then asks the driver to park the car near a hotel on the highway. Those men get down and take the keys frm the driver and ask him to step down. They tell us that the loan has not been deposited for the vehicle and they are seizing it for now. I called bookcab customer care and they said that they will give me a callback after "they find out about the problem". They gave a call back after an hour saying the problem was rectified and we could continue in the same car. Those men left.

Another 40 km, in some village near Channapatna, another man on a bike stops our vehicle, takes out the key and asks the driver to step down. This time, I asked the driver to drp us back in Bangalore and
sort the matter later. He kept delaying us saying the matter would be sorted out. Again the bookcab executives said that they would give a callback after they look into the matter. We we joined by another man on a bike saying that the papers were still not proper and that the vehicle will be seized.

Worst of all, the driver was reluctant to drp us anywhr near Bangalore and one of those two men drove us to the nearest bus stand. The driver, in fact, demanded money frm us.

Finally,after we boarded the bus, we got a call frm the bookCab executives saying that they had arranged another vehicle for us. I told the executive and later their manager, that I would naver ever travel
in their cab again nor let anyone remotely related to me to do so. What was supposed to be a fun family trip turned into a nightmare and we ended up wasting 8 hours in this hassle.